How do I use Lately Social?

We created a full guide on how to use Lately Social!

View Guide

How do I build a website with Lately Social?

Here is a video guide on how to get started building a website with Lately Social's website builder!

View Guide

What if I don't have many photos for my feed?

Need more content for your Instagram account?  No problem!  Use our Instagram post importer to generate posts for your Instagram feed! Watch the video below to find out how!

View Video

Security Code From Instagram When Adding Account.

The security is sent by Instagram to the email or phone you used to sign up with Instagram with. You can change it here https://www.instagram.com/accounts/edit/

How to edit or delete a scheduled post.

Here is a guide that will walk you through how to edit or delete a scheduled post.

I can't sign into Instagram, it just keeps sending me new verification codes.

Please make sure that you have "Two Factor Authentication" turned off on your Instagram account.

Why won't my captions post to Instagram?

Instagram has a limit of 2,000 characters and 30 hashtags.  If you have more than 2,000 characters OR more than 30 hashtags the caption will not post.

What Are The Photo Requirements?

It is best to keep the maximum width or height at 1080px (whichever side is biggest).  JPG or PNG.  And make sure you are following Instagram's aspect ratio requirements.

How do I Upload Videos?

We created a full walk through on how to upload video with Lately Social. 

Click HERE to view the video guide!

How do I Crop and Edit Photos?

Here is a video guide that will show you how you can edit your photos on Lately Social 

Click HERE to view the video guide!

How do use the Instagram Carousel feature?

Here is a video that will show you how to use the Instagram Carousel Feature. 

Click HERE to view the video guide!

I keep getting "Challenge Required," what is this?

Please go to the Account Manager page and remove your Instagram account. When you add your account please make sure you are using your Instagram username and NOT your email. This is typically the problem when you get "Challenge Required."  After you do that, please sign into Instagram.com to see if there are any notifications about a new login, you will have to click "This was me."

What does "Unknown Server Error" mean?

Please make sure your image or video has a max width of 1080px.  Instagram does not allow large photos to be posted from third party sites.

How do I add my Facebook Page?

Here is a guide that shows your two ways of adding your Facebook page or group to Lately Social.

Click HERE to view the video guide!

How do I add my Instagram Account?

Here is a guide that shows how to connect your Instagram to Lately Social. 

Click HERE to view the video guide!

Why did my content fail to post?

Here is a guide that shows how to find the reason why your content failed to post! 

Click HERE to view the video guide!

What is Stripe Payments?

Stripe is a secure payment gateway typically used for subscription based services like Lately Social.  It follows all rules & regulations regarding handling online payments.  Lately Social DOES NOT have access to full credit or debit card information, only the last 4 digits.  All information is stored directly with Stripe.  To learn more about Stripe you can  CLICK HERE

Which browsers are best for Lately Social?

Google Chrome and FireFox are the best browsers to use for Lately Social.  Safari has many gltiches and is not advised.

Where is Lately Social based out of?

Our team at Lately Social is based in California!

Does Lately Social have access to my Instagram login information?

We DO NOT have access to ANY of your social media login information.  All information is processed directly through each social network's API servers.

What are the video requirements for Instagram?

All videos must be MP4, .MOV, .AVI, or .MKV format with a max width or height of 1080px (whichever is larger).

Sizes for each feed...

Timeline: 16:9 or 1:1  - 1080px x 608px or 1080px x 1080px

Story: 9:16 - 608px x 1080px

IGTV: 16:9 or 9:16 - 1080px x 608px or 608px x 1080px

Carousel: 1080px x 608px or 1080px x 1080px

Additional recommended settings....

Frame Rate 29.96 frames per second (max 30fps, but should be fixed, not variable).

H.264 codec / MP4. 5,500 kbps video bitrate (although Instagram may reduce this to 3,500kbps when we post it)

AAC audio codec at 44.1 kHz mono (up to 128kbps).

How do I change the cover / thumbnail for my Instagram videos?

Here is a complete guide on how to add cover photos to your Instagram account

VIEW GUIDE

I received a notification from Instagram for an "unusual login", what is this?

This notification appears because you are signing into Instagram from Lately Social's servers.  Lately Social's servers are located all over the United States.