Video Tutorial:

What is Stripe Payments?

Stripe is a secure payment gateway typically used for subscription based services like Lately Social.  It follows all rules & regulations regarding handling online payments.  Lately Social DOES NOT have access to full credit or debit card information, only the last 4 digits.  All information is stored directly with Stripe.  To learn more about Stripe you can CLICK HERE

Which browsers are best for Lately Social?

Google Chrome and FireFox are the best browsers to use for Lately Social.  Safari has many gltiches and is not advised.

Where is Lately Social based out of?

Our team at Lately Social is based in California and Florida, United States!

Does Lately Social have access to my Instagram login information?

We DO NOT have access to ANY of your social media login information.  All information is processed directly through each social network's API servers.

What are the video requirements for Instagram?

All videos must be MP4 format with a max width of 1080. It is best to keep the video at a 1:1 ratio. So 1080x1080 MP4 would work best. Composition Size: maximum width 1080 pixels. Frame Rate 29.96 frames per second (max 30fps, but should be fixed, not variable). H.264 codec / MP4. 5,500 kbps video bitrate (although Instagram may reduce this to 3,500kbps when we post it) AAC audio codec at 44.1 kHz mono (up to 128kbps). Video length: 3~60 seconds.

I received a notification from Instagram for an "unusual login" coming from California, what is this?

This notification appears because you are trying to sign into Instagram from Lately Social.  Lately Social's servers are in California, hence why Instagram is picking up on that.

Why are my videos taking forever to upload?

Please make sure your using either Google Chrome or Firefox.  Also please check the size of the video and make sure it fits your current plan's maximum file upload size.  If neither of these work.  Please try signing out, clearing your browser cache, and then back into Lately Social.