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How do I use Lately Social?

Click HERE to view our complete video walk through of Lately Social!

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What if I don't have many photos for my feed?

Need more content for your Instagram account?  No problem!  Use our Instagram post importer to generate posts for your Instagram feed! Watch the video below to find out how!

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Security Code From Instagram When Adding Account.

The security is sent by Instagram to the email or phone you used to sign up with Instagram with. You can change it here https://www.instagram.com/accounts/edit/

What Are The Photo Requirements?

It is best to keep the maximum width at 1080px.  JPG or PNG.  And make sure you are following Instagram's aspect ratio requirements.

How do I Upload Videos?

We created a full walk through on how to upload video with Lately Social. 

Click HERE to view the video guide!

I keep getting "Challenge Required," what is this?

Please go to the Account Manager page and remove your Instagram account. When you add your account please make sure you are using your Instagram username and NOT your email. This is typically the problem when you get "Challenge Required."  After you do that, please sign into Instagram.com to see if there are any notifications about a new login, you will have to click "This was me."

What does "Unknown Server Error" mean?

Please make sure your image or video has a max width of 1080px.  Instagram does not allow large photos to be posted from third party sites.

How do I add my Facebook Page?

Here is a guide that shows your two ways of adding your Facebook page or group to Lately Social.

Click HERE to view the video guide!

How do I add my Instagram Account?

Here is a guide that shows how to connect your Instagram to Lately Social. 

Click HERE to view the video guide!

Why did my content fail to post?

Here is a guide that shows how to find the reason why your content failed to post! 

Click HERE to view the video guide!

What is Stripe Payments?

Stripe is a secure payment gateway typically used for subscription based services like Lately Social.  It follows all rules & regulations regarding handling online payments.  Lately Social DOES NOT have access to full credit or debit card information, only the last 4 digits.  All information is stored directly with Stripe.  To learn more about Stripe you can  CLICK HERE

Which browsers are best for Lately Social?

Google Chrome and FireFox are the best browsers to use for Lately Social.  Safari has many gltiches and is not advised.

Where is Lately Social based out of?

Our team at Lately Social is based in California and Florida, United States!

Does Lately Social have access to my Instagram login information?

We DO NOT have access to ANY of your social media login information.  All information is processed directly through each social network's API servers.

What are the video requirements for Instagram?

All videos must be MP4 format with a max width of 1080. It is best to keep the video at a 1:1 ratio. So 1080x1080 MP4 would work best. Composition Size: maximum width 1080 pixels. Frame Rate 29.96 frames per second (max 30fps, but should be fixed, not variable). H.264 codec / MP4. 5,500 kbps video bitrate (although Instagram may reduce this to 3,500kbps when we post it) AAC audio codec at 44.1 kHz mono (up to 128kbps). Video length: 3~60 seconds.

I received a notification from Instagram for an "unusual login", what is this?

This notification appears because you are signing into Instagram from Lately Social's servers.  Lately Social's servers are located all over the United States.